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Q. I am worried about collecting from your store due to Covid-19
A. Our click and collect service is completely non-contact and provided in cardboard boxes. We have a table outside the shop where your items will be placed.
Q. Can i add something to the pack?
A. Yes, we are starting to add individual products to our range.
Q. Can I place my own order?
A. Yes, we now have an extensive range of individual products to choose from.
Q. Why have i received an email saying my order has been completed?
A. This is my way of organising the deliveries please ignore it and expect your delivery the next day.
Q. The meat packs are to large.
A. Everything is fresh so it can be frozen. Please understand this is the only way we can cope with orders. We will hopefully release smaller packs once we are settled.
Q. The checkout will not allow me to select home delivery?
A. Our checkout has an algorithm that detects your post code. If your postcode is outside of our 3 mile delivery radius, click & collect will be the only option.
Q. I have tried calling you but cannot get through?
A. We are extremely busy at the back of the shop fulfilling all of the website orders. If you are able to, please place your order online.
Any other questions please ask and i will answer in the comments for everyone to see.
Thanks Eric Lyons.
All orders placed before 1PM will be ready next working day for either our non-contact click & collect or our free local delivery on Wednesdays and Fridays only (3 miles radius of Knowle). Postcodes outside of the 3 mile radius will only be offered the non-contact collection from the shop option. Minimum order for free delivery is £30. There are no order limits for Click & Collect. Click here for the Free Delivery radius map.
Deliveries will be between 8AM and 3PM on Wednesday and Fridays only. Please use the notes field on the checkout for any special instructions. For collections: Please wait outside. Click and collect times are between 9AM and 2:30PM. Someone will attend to you within a few minutes. Please expand our ‘Your Questions Answered’ at the bottom of the page for further information.
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